We’ve discussed ways to fix common Android problems in the past; In this post, let’s talk about one problem in specific – the stuck Samsung logo. Are you having trouble getting your Samsung phone to turn on or off, or is the logo stuck and not responsive?
Here are several methods you can try to resolve the issue. But first, let’s explore the reasons why this happens.
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Why Causes the Samsung Logo to Keep Flashing?
- Software bugs: If your phone has an update that’s not yet been installed, the bug may cause the phone to crash or in this case, freeze.
- Failed hardware: A faulty internal hardware component, like the phone’s battery, may cause it to fail to start up properly.
- Stuck after an update: If the phone did not update successfully, then it may not start properly after installing an update.
- Damaged internal storage: If your device’s internal storage is corrupted, not only will it be unable to store data, but it may also cause the device to be stuck at start-up.
- Malfunctioning apps: Apps installed on the phone can be the culprit, too, especially if they are buggy or coming from a not-so-reputable developer.
5 Ways to Fix a Frozen Samsung Phone
Here are five different fixes to solve the problem. You are encouraged to try the next if one does not work for you.
1. Give it a soft reset
First, perform a soft reset to see if it works. Soft reset varies from one device to another.
The typical way is to hold down the Power button for 8 – 10 seconds and then release it. Some models, however, require you to hold down the Power and Volume-up buttons at the same time.
2. Repair it with Tenorshare’s ReiBoot for Android
If a soft reset does not solve the problem, you can turn to a third-party repairing tool like ReiBoot for Android.
Created by Tenorshare, this app helps troubleshoot and fix various issues on Android devices. One plus point about this app is that rooting your phone is unnecessary.
To fix the phone stuck on the Samsung logo with Tenorshare ReiBoot for Android, follow the steps below:
- Download and install Tenorshare ReiBoot for Android on your computer. Launch the app, connect your Samsung device to your computer via a USB cable, and click “Repair Android System.”
- On the next screen, click “Repair Now”.
- Enter all information regarding the device. That includes its brand, serial number, model, country, and carrier. Click “Next” to proceed to the next step.
- The appropriate firmware package will now be downloaded, and when it’s complete, click “Repair Now”, and then “Continue”.
- Proceed according to the instructions on the screen to start the repair process. When it’s done, you’ll receive a message stating that it’s complete.
Your Samsung boot loop or stuck-on logo issue should now be resolved. As soon as your device reboots, it will start working properly again.
Aside from fixing the stuck Samsung logo, Tenorshare ReiBoot also allows you other common problems like blue screen, frozen apps, slow browsing speeds, and more.
3. Pressing the Power Button
You’ve probably done this a few times when the problem arises, but do try it again to see if it works.
If the power button is not responsive, you might want to consider bringing the phone to a technician to check if there’s a problem with the button’s internal wiring.
4. Get help from Samsung Support Center
If you are not getting any luck from the methods above, then it would be wise to get help from the Samsung Support Center to assist you with fixing the phone.
You will likely be required to send the device in for a diagnosis, repair, or even parts replacement. Please be aware that this may involve paying for service.
It might be worthwhile to call or email Samsung Support Center to get an idea of the problem and its estimated cost before going down.
5. Reset to Factory Settings
Factory reset your device may be the last resort if all else fails. By doing this, you will restore the device to its original state with all its existing data (including installed apps) completely wiped.
So before you do that, you are advised to first create a backup of your Android phone.
Here’s how to perform a factory reset:
- Connect it with a USB Type-C cable to a computer, then hold the Power key for a few seconds to turn off the device. (Press and hold the Power and Home keys together for older devices.)
- Release the Power button when you see the Android logo on the screen; the Recovery Menu will appear once you continue to hold the other button.
- Select Factory Reset from the menu by pressing the Volume down key.
- Confirm your options by pressing the Power key.
The phone will reset itself to factory settings once it has completed the process, and it will automatically restart once the process is complete. As long as it reaches the home screen successfully, the problem will be resolved.