4 Ways to Solve Apple Device Screen Errors

Apple is known for its strong focus on security and privacy, aiming to ensure that only authorized users can access their devices. A key part of this security setup is the passcode, which helps verify whether you have the right to use a particular device. If you forget your passcode, unfortunately, you won’t be able to get in.

While you’re allowed to try again, repeated failures will eventually put the device into a “lockdown” mode, preventing further attempts for a while. This helps secure the device against unauthorized access and keeps your data safe.

Then, you might wonder:

My iPhone keep displaying the ‘support.apple.com/iPhone/passcode’ notification? What should I do?

Well, in this post, we are going to address just that.

"support.apple.com/iphone/passcode" Explained

Entering the wrong passcode on an iPhone repeatedly can lead to it being locked or disabled.

fter five incorrect attempts, a message appears stating “iPhone is disabled” or “iPhone Unavailable,” and you’re locked out for a minute.

If more incorrect attempts follow, the lockout extends to five minutes. Further wrong entries increase the lockout time even more, and a message appears on the screen with a link to Apple’s support site at “support.apple.com/iphone/passcode” or “support.apple.com/passcode.”

Following this link takes you to Apple’s support page, where you can find guidance on how to resolve the issue. But remember, to fix the problem, you’ll need to know your previous passcode.

Unlocking Screen with 3rd Party App

The UltFone iPhone Unlock Tool is an app designed to unlock a range of screen locks on iPhones and iPads with a few simple clicks. It’s compatible with both Mac and Windows, offering an intuitive interface that makes it easy to use, even for those without technical expertise. The app provides a convenient solution for quickly regaining access to your device.

Some of the features of the UltFone iPhone Unlock Tool includes:

  • Recovers your device without resetting it, which means, at the end of the day, no data will be lost.
  • As mentioned earlier, this app is easy to use. All you need to do is just connect the device and follow the on-screen instructions; no technical knowledge is required.
  • It can bypass several types of lock screens, including passcodes, Touch ID, and Face ID.


  1. Download and open the UltFone iPhone Unlock Tool, then select the “iOS Screen Unlock” option. After that, press “Start” to initiate the unlocking process.
  2. Click Start on UltFone Toolkit
  3. Connect your iPhone to your computer and click “Next.”
  4. Connect iPhone and click Next
  5. Wait for the tool to recognize your device, then click “Download” to acquire the firmware needed for your specific iPhone.
  6. Download firmware for iPhone
  7. Once the firmware is downloaded, click “Remove Now” to eliminate the “support.apple.com/iphone/passcode” notification.
  8. Click Remove Now after firmware download

The process takes a couple of minutes, and then your device will be unlocked.

iPhone unlocked screen

Unlocking Screen without a Computer

Now you might ask: “What if I don’t want to download any third-party apps to unlock my phone?”

Well, you can try resetting it the traditional way.

If you notice the “support.apple.com/iphone/passcode” message on your screen, follow these steps:

iOS 15.2 to 16.0

  1. Look for the “Erase iPhone” option, which is usually located at the bottom right corner of the screen.
  2. Click on it, and you’ll be prompted with a message to “Erase All Content and Settings.” Tap “Erase iPhone” once more to proceed.
  3. Finally, input your Apple ID credentials to verify your choice and initiate the erasure process.
iOS Erase iPhone screen

iOS 17

Click on “Forgot Passcode > Start iPhone Reset” and enter your Apple ID credentials to sign out.

iOS 17 iPhone reset screen

Your iPhone will reset to factory settings, allowing you to set it up anew, but this also means that you’ll be losing all existing data.

Removing Screen via iTunes

For Windows users, another way to remedy this is with the help of the iTunes app. This method is pretty straightforward, but first, you will need to have iTunes downloaded and installed on your PC, and then follow the steps below.

  1. Put your iPhone into recovery mode.
  2. Connect it to your PC and open iTunes.
  3. When a notification appears, choose the “Restore” option.
  4. iTunes Restore notification
  5. A confirmation notification will pop up. Click on “Restore and Update” to proceed.
  6. iTunes Restore and Update confirmation

    Your iPhone will then return to its original factory settings. Here are some potential drawbacks of this method:

  • It might automatically update your iOS to the latest version, which can cause incompatibility issues with some older apps.
  • You’ll need to restore your device from a backup afterward.
  • All existing data on your iPhone will be erased.

Removing Screen via iCloud Find My

Another method you can try to bypass the security lockout feature on your iPhone is through the “Find My” app. “Find My” allows you to remotely reset your iPhone to factory settings, but for this to work, your iPhone must first have “Find My” enabled (turned on).

Here’s how you do it:

  1. Go to iCloud.com and sign in with your Apple ID.
  2. Click on “Find Devices” and select your locked iPhone.
  3. Now choose “Erase iPhone” from the given options to erase it.
iCloud Erase iPhone option

The drawback of this method is that it requires you to have “Find My” enabled first, and also, it erases all existing data upon reset.


What should I do if my iPhone is stuck on the “support.apple.com/iphone/passcode” screen?

If your iPhone is stuck on the “support.apple.com/iPhone/passcode iPhone unavailable” screen, you can tap on “Erase iPhone” to reset your device to factory settings. This will remove all accounts and passwords from your iPhone, allowing you to set it up as a new device.

How can I avoid data loss when fixing an iPhone stuck on the “support.apple.com/iphone/passcode” screen?

Most methods to fix the security lockout feature will erase your device during the process. However, if you want to avoid data loss, we suggest using a third-party app like UltFone Toolkit – iOS Screen Unlock to bypass the “support.apple.com/iPhone/passcode” issue.