{"id":63986,"date":"2022-11-27T18:01:39","date_gmt":"2022-11-27T10:01:39","guid":{"rendered":"https:\/\/www.hongkiat.com\/blog\/?p=63986"},"modified":"2023-08-07T20:19:15","modified_gmt":"2023-08-07T12:19:15","slug":"sysaid-review","status":"publish","type":"post","link":"https:\/\/www.hongkiat.com\/blog\/sysaid-review\/","title":{"rendered":"SysAid Help Desk Review: Features, Pros &#038; Cons"},"content":{"rendered":"<p>SysAid is a feature-rich <a href=\"https:\/\/www.hongkiat.com\/blog\/help-desk-ticketing-systems\/\">help desk software<\/a> to <a href=\"https:\/\/www.hongkiat.com\/blog\/how-to-earn-higher-online-revenue\/\">manage customer relations<\/a> for your brand. You can resolve your customers\u2019 issues faster by cross-referencing tickets with the users and their assets. Plus, your employees can solve common IT issues independently through its self-service features.<\/p>\n<figure><a href=\"https:\/\/www.hongkiat.com\/blog\/go\/sysaid-helpdesk\" rel=\"nofollow noopener\" class=\"js-aw-brand-link\" data-feed=\"q2tL12tY9rtLJfHFskVnpMFdEMrb2vXs\" target=\"_blank\"><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/sysaid-review\/SysAid.jpg\" alt=\"SysAid\" width=\"3127\" height=\"2283\"><\/a><\/figure>\n<p>The most interesting part of this tool is its automation feature, i.e., it sorts, prioritizes, and routes tickets automatically to the related desk, so your customer\u2019s issues are solved quicker.<\/p>\n<p>It also allows the help desk to remotely access user machines and generate performance reports through the dashboard.<\/p>\n<p><a href=\"https:\/\/www.hongkiat.com\/blog\/go\/sysaid-helpdesk\" class=\"su-button su-button-style-flat js-aw-brand-link\" style=\"color:#FFFFFF;background-color:#2D89EF;border-color:#246ec0;border-radius:0px\" target=\"__blank\" rel=\"noopener nofollow\"><span style=\"color:#FFFFFF;padding:7px 20px;font-size:16px;line-height:24px;border-color:#6cadf4;border-radius:0px;text-shadow:none\"><i class=\"sui sui-external-link\" style=\"font-size:16px;color:#fff\"><\/i>  Visit SysAid <\/span><\/a><\/p>\n<h2>Key features:<\/h2>\n<ul>\n<li><strong>Self-service automation<\/strong> \u2013 Its automated password reset and one-click issue submissions give employees an effortless experience of instantly resolving common IT problems all on their own.<\/li>\n<li><strong>Ticket Automation<\/strong> \u2013 All tickets are automatically sorted and routed to the right desk, hence, allowing issues to be acknowledged and dealt with immediately.<\/li>\n<li><strong>Asset Management<\/strong> \u2013 All assets are managed directly within the service desks. With all the data and records available in each ticket, this helps speed up issues-solving.<\/li>\n<li><strong>Remote Control<\/strong> \u2013 Allows remote control of users\u2019 machines to help resolve issues.<\/li>\n<li><strong>Codeless Configuration<\/strong> \u2013 UI can be configured based on your preferences, and different user access can also be customized without coding knowledge.<\/li>\n<li><strong>Hotkey<\/strong> \u2013 Hotkey allows end users to record what\u2019s on their screen in one click and then upload it instantly to the ticket.<\/li>\n<\/ul>\n<p><strong>PROS<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Transform ticket managing with many handy.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Serves on the cloud.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Has an on-premise delivery mode.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Various IT services management capabilities to do much more on a single platform.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Easy for users to submit incidents and service requests.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> User-friendly Self-service portal.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Easy Setup, Customizable.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Helpful and responsive tech support.<\/li>\n<li><i class=\"sui sui-check-circle\" style=\"color:#b1d9a5\"><\/i> Live chat with support available.<\/li>\n<\/ul>\n<\/div>\n<p><strong>CONS<\/strong><\/p>\n<div class=\"su-list\" style=\"margin-left:0px\">\n<ul>\n<li><i class=\"sui sui-times-circle\" style=\"color:#e5918f\"><\/i> It is not free.<\/li>\n<li><i class=\"sui sui-times-circle\" style=\"color:#e5918f\"><\/i> Too many configuration options lead to confusion.<\/li>\n<li><i class=\"sui sui-times-circle\" style=\"color:#e5918f\"><\/i> Costly for startups with low budget.<\/li>\n<\/ul>\n<\/div>\n<h2>Frequency Asked Questions<\/h2>\n<p><strong>What is SysAid Help Desk used for?<\/strong><\/p>\n<p>SysAid helps with request management and request management through workflow and automation. It also offers features like self-service portals, remote access to user machines, email integration, and a sufficient knowledge base.<\/p>\n<p>It is help desk software that supports incident management and request management with workflow and automation, along with other efficiency and customer-experience-improving capabilities, such as self-service portals, knowledge bases, remote control, self-service password reset, and email integration.<\/p>\n<p><strong>Who uses SysAid Help Desk?<\/strong><\/p>\n<p>SysAid is currently being used by many market leaders and huge enterprises, which include <em>IKEA<\/em>, <em>Coca-Cola<\/em>, <em>Adobe<\/em>, <em>Motorola<\/em>, and <em>Johns Hopkins<\/em>, to name a few.<\/p>\n<p><strong>How much does the SysAid Help Desk costs?<\/strong><\/p>\n<p>SysAid is not a free tool, but it offers a free trial, so you can test its features. There are different options for payment depending on the number of administrators and assets you need, additional modules, etc. These include <em>Basic<\/em> or <em>Full Edition<\/em>, ranging from $1,211 with 500 assets and 5 users\/year, or $1,611 for 1,000 assets\/year.<\/p>\n<p><strong>Does SysAid Help Desk have an app?<\/strong><\/p>\n<p>Yes. SysAid Mobile is <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.sysaid.com\/it-service-management-software\/mobile-solution#\">available on all Android and iOS devices<\/a>.<\/p>\n<p><strong>What are the alternatives for SysAid Help Desk?<\/strong><\/p>\n<p>If you\u2019re looking at some SysAid alternatives, you can check out <a href=\"https:\/\/www.hongkiat.com\/blog\/go\/zendesk-helpdesk\" rel=\"nofollow noopener\" class=\"js-aw-brand-link\" data-feed=\"ZvisSGyMi3bXTxWP499DKvYqQKyC9zFK\" target=\"_blank\">ZenDesk<\/a>, <a href=\"https:\/\/www.hongkiat.com\/blog\/go\/zoho-desk\" rel=\"nofollow noopener\" class=\"js-aw-brand-link\" data-feed=\"2AzfYhCWMxnUSoTLlArdSKRVXLTZQvWq\" target=\"_blank\">Zoho Desk<\/a>, <a href=\"https:\/\/www.hongkiat.com\/blog\/go\/freshdesk-helpdesk\" rel=\"nofollow noopener\" class=\"js-aw-brand-link\" data-feed=\"WlYLTmnn4sdpUWpnKsLtljoQ2go9KBFr\" target=\"_blank\">Freshdesk<\/a>, and <a href=\"https:\/\/www.hongkiat.com\/blog\/go\/manageengine-helpdesk\" rel=\"nofollow noopener\" class=\"js-aw-brand-link\" data-feed=\"Q2JSmfGHJNZcNi8EVQmjlglP4vLsrBMa\" target=\"_blank\">ManageEngine<\/a>.<\/p>\n<p><strong>Does SysAid have an API?<\/strong><\/p>\n<p>Yes, SysAid has an API that allows up to two login requests and up to 1000 other requests every five minutes.<\/p>\n<p><a href=\"https:\/\/www.hongkiat.com\/blog\/go\/sysaid-helpdesk\" class=\"su-button su-button-style-flat js-aw-brand-link\" style=\"color:#FFFFFF;background-color:#2D89EF;border-color:#246ec0;border-radius:0px\" target=\"__blank\" rel=\"noopener nofollow\"><span style=\"color:#FFFFFF;padding:7px 20px;font-size:16px;line-height:24px;border-color:#6cadf4;border-radius:0px;text-shadow:none\"><i class=\"sui sui-external-link\" style=\"font-size:16px;color:#fff\"><\/i>  Visit SysAid <\/span><\/a><\/p>","protected":false},"excerpt":{"rendered":"<p>SysAid is a feature-rich help desk software to manage customer relations for your brand. You can resolve your customers\u2019 issues faster by cross-referencing tickets with the users and their assets. Plus, your employees can solve common IT issues independently through its self-service features. The most interesting part of this tool is its automation feature, i.e.,&hellip;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"closed","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3411],"tags":[4655,4668],"topic":[],"class_list":["entry-content","is-maxi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.4) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>SysAid Help Desk Review: Features, Pros &amp; Cons - Hongkiat<\/title>\n<meta name=\"description\" content=\"SysAid is a feature-rich help desk software to manage customer relations for your brand. 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