{"id":60049,"date":"2023-11-16T23:01:00","date_gmt":"2023-11-16T15:01:00","guid":{"rendered":"https:\/\/www.hongkiat.com\/blog\/?p=60049"},"modified":"2023-11-16T18:16:20","modified_gmt":"2023-11-16T10:16:20","slug":"integrate-zoho-voice-zoho-desk","status":"publish","type":"post","link":"https:\/\/www.hongkiat.com\/blog\/integrate-zoho-voice-zoho-desk\/","title":{"rendered":"How to Integrate Zoho Voice with Zoho Desk for Your Business"},"content":{"rendered":"

Combining Zoho Voice with Zoho Desk lets you handle both call and contact center tasks in one place<\/strong>. This integration brings features that boost efficiency, cut costs, and enhance customer satisfaction. Once you experience these benefits, you\u2019ll likely not want to look for other solutions.<\/p>\n

In this article, I\u2019ll guide you through the steps to link Zoho Voice with Zoho Desk<\/a>, helping your online business thrive.<\/p>\n

But first, for those who are unfamiliar with Zoho Voice and Zoho Desk, let\u2019s give you an idea of what these tools do.<\/p>\n

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Table of Content<\/div>\n
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    \n
  1. What\u2019s Zoho Desk?<\/a><\/li>\n
  2. What\u2019s Zoho Voice?<\/a><\/li>\n
  3. Integrating Zoho Voice with Zoho Desk<\/a><\/li>\n
  4. The Benefits<\/a><\/li>\n
  5. Conclusion<\/a><\/li>\n<\/ol>\n<\/div>\n<\/div>\n
    \n

    What\u2019s Zoho Desk?<\/h2>\n

    Zoho Desk<\/a> is a cloud-based platform for customer support<\/strong> that helps you connect with your customers through various channels<\/strong> like email, phone, live chat, and social media.<\/p>\n

    It provides a range of tools to help manage and grow your business, including CRM<\/a><\/abbr>, project management<\/a>, team collaboration, and eCommerce capabilities.<\/p>\n

    Zoho Desk is a key part of Zoho One<\/a>, a collection of business apps designed for small businesses. It simplifies managing customer interactions and includes project and employee management features.<\/p>\n

    \"Zoho<\/a><\/figure>\n

    Automated workflows<\/strong> in Zoho Desk boost your productivity<\/strong> by bringing all customer requests into a single inbox<\/strong>, regardless of how they contact you.<\/p>\n

    Users can tailor Zoho Desk by changing tab names, adding departments, customizing email templates, setting business hours, and adding help folders. It can also integrate with your existing systems.<\/p>\n

    Price of Zoho Desk:<\/h3>\n

    Zoho Desk is free for up to 3 agents, and its paid plans start at $10.30, varying based on the selected plan. Here\u2019s a more detailed list:<\/p>\n