{"id":27837,"date":"2016-08-30T21:01:00","date_gmt":"2016-08-30T13:01:00","guid":{"rendered":"https:\/\/www.hongkiat.com\/blog\/?p=27837"},"modified":"2022-10-14T20:48:48","modified_gmt":"2022-10-14T12:48:48","slug":"overcoming-cro-barriers","status":"publish","type":"post","link":"https:\/\/www.hongkiat.com\/blog\/overcoming-cro-barriers\/","title":{"rendered":"5 Online Marketing Tips for Conversion Rate Optimization"},"content":{"rendered":"<p>The ultimate goal of website design is <strong>conversion<\/strong>. <strong>Conversion Rate Optimization<\/strong> or <strong>CRO<\/strong> is a common practice followed by successful marketers aiming to <strong>convert visitors into paying customers<\/strong>.<\/p>\n<p>Contrary to the common misconception that online marketing is costly and only high-profile entrepreneurs can afford it, CRO boosts conversion rates <strong>without implying unreasonable expenses<\/strong>.<\/p>\n<p>In this post, I\u2019ll show you five well-researched online marketing tips that will help you <strong>increase your conversion rates<\/strong>, and <strong>boost your business<\/strong>.<\/p>\n<p class=\"recommended_top\">\n\t\t\t\t\t<strong>Read Also:<\/strong>\u00a0\n\t\t\t\t\t<a target=\"_blank\" href=\"https:\/\/www.hongkiat.com\/blog\/newsletter-engagement-tips\/\">How to Increase Newsletter Engagement Rate<\/a>\n\t\t\t\t<\/p>\n<h2>1. Reduce Page Load Times<\/h2>\n<p>Back in 2009, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/research.googleblog.com\/2009\/06\/speed-matters.html\">Google conducted a research<\/a> in which they analyzed <strong>users\u2019 reaction to slower search result pages<\/strong>. They found that when  Google\u2019s search pages were slowed down by 100-400 milliseconds (less than half a second), the searches reduced by 0.2%-0.6%.<\/p>\n<p>This might sound like a small number, but it <strong>amounts to a loss of 14,400 searches per minute<\/strong>.<\/p>\n<p>Google assumed that other sites dealt with similar rates \u2013 and they <strong>warned website owners against ignoring low speed<\/strong> for a considerable time so as to not further detach users.<\/p>\n<p>By 2016, the <strong>general intolerance towards slow websites<\/strong> has become even worse. With a plethora of options available to users, page loading time has turned into <strong>the most important <abbr title=\"Key Performance Indicator\">KPI<\/abbr><\/strong> to measure conversion rates.<\/p>\n<p>If your website fails to load within 3 seconds, <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/blog.kissmetrics.com\/loading-time\/\">40% of your users abandon it<\/a>.<\/p>\n<p>Many other data sources prove the same. <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.fastcompany.com\/1825005\/how-one-second-could-cost-amazon-16-billion-sales\">Amazon found<\/a> that for every one second delay, conversions dropped by 7%, which amounts to a loss of $1.6 billion.<\/p>\n<p>Walmart came to a similar conclusion \u2013 they measured 1% revenue increase for every 100ms of site speed improvement.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/01-impact-of-site-performance.jpg\" width=\"550\" height=\"409\" alt=\"Impact of Site Performance\"><figcaption>Walmart\u2019s conversion rates with respect to page load time<\/figcaption><\/figure>\n<p>Apart from the poor UX, low page load time also <strong>limits the crawling ability of Google bots<\/strong>.<\/p>\n<p>Google\u2019s John Mueller <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/productforums.google.com\/d\/msg\/webmasters\/x-tAmtvK9iA\/pDzGQsJMFKsJ\">pointed out<\/a> in his reply to a user question at Webmaster Central Help Forum, that a delay of over 2 seconds in fetching a single URL <strong>limited the ability<\/strong> of spiders to <strong>display the page in Google search results<\/strong>.<\/p>\n<h3>How to Make Your Pages Load Faster<\/h3>\n<p><strong>Compress and optimize images<\/strong> especially on the home page, in slideshows and hero sections. Above-the-fold information must load as quickly as possible, but you can use lazy-load effects for other less important features such as carousel images.<\/p>\n<p class=\"recommended_top\">\n\t\t\t\t\t<strong>Read Also:<\/strong>\u00a0\n\t\t\t\t\t<a target=\"_blank\" href=\"https:\/\/www.hongkiat.com\/blog\/wp-plugins-boost-speed-performance\/\">12 Plugins to Speed Up Your WordPress Website<\/a>\n\t\t\t\t<\/p>\n<p><strong>Find the right place for your tracking script<\/strong> according to the needs and the type of the script. <strong>Use a single tracking script<\/strong>, as multiple scripts for different analytics tools can <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.quora.com\/What-issues-may-I-come-up-against-if-I-have-multiple-tracking-analytic-scripts-running-on-my-website-pages\/answer\/Ry-Walker\">considerably slow down your loading time<\/a>. Also don\u2019t forget to <strong>optimize dependencies<\/strong>.<\/p>\n<p><strong>Use <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/web.dev\/\/performance\/optimizing-content-efficiency\/optimize-encoding-and-transfer?hl=en\">Gzip encoding<\/a><\/strong> for data compression, as it considerably compresses the size of webpage and its elements.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/02-effect-of-zip-compression.jpg\" width=\"400\" height=\"297\" alt=\"Effect of Zip Compression\"><figcaption>IMAGE: Radenko Zec\u2019s blog<\/figcaption><\/figure>\n<p>Consider <strong>loading background images using <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/css-tricks.com\/the-blur-up-technique-for-loading-background-images\/\">unconventional CSS methods<\/a><\/strong>. If you can avoid don\u2019t use inline CSS and JavaScript. It can also significantly improve performance if you use <abbr title=\"Content Delivery Network\">CDNs<\/abbr>, specialized fast network servers <strong>for static components<\/strong> such as Javascripts, CSS, forms and images.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/03-site-component-of-load-time.jpg\" width=\"600\" height=\"305\" alt=\"Site Component Load Time\"><figcaption>Load times of different site components with and without CDN<\/figcaption><\/figure>\n<p><strong>Optimize caching<\/strong> and <strong>minimize cookie size<\/strong> for better loading speed on subsequent visits. You can use <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/developers.google.com\/speed\/\">Google PageSpeed Insights<\/a> to analyze the content of your website and generate suggestions.<\/p>\n<p>The Site Speed feature of <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.google.co.uk\/analytics\/\">Google Analytics<\/a> (<strong>Google Analytics &gt; Behaviour &gt; Site Speed<\/strong>) allows you to measure real-world load times instead of the lab results.<\/p>\n<h2>2. Reduce Complexity of Your Design<\/h2>\n<p>Your website needs to be <strong>as simple as possible<\/strong>. When you try to stuff all the services of your trade onto a single page, it <strong>disastrously affects conversion rates<\/strong> \u2013 the most important <abbr title=\"Key Performance Indicator\">KPI<\/abbr> of your business.<\/p>\n<p>GravityDept\u2019s <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/gravitydept.com\/blog\/skinny-ties-and-responsive-ecommerce\">case study<\/a> quantitatively explains the <strong>impact of a website redesign<\/strong> from a more complex to a simpler interface.<\/p>\n<p><strong>Before:<\/strong><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/04-website-before-transformation.jpg\" width=\"620\" height=\"349\" alt=\"Website Before Transformation\"><\/figure>\n<p><strong>After:<\/strong><\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/05-website-after-transformation.jpg\" width=\"620\" height=\"352\" alt=\"Website After Transformation\"><\/figure>\n<p>The changes were <strong>subtle but profound<\/strong>. Besides improvements on the backend, the new site got a <strong>responsive design<\/strong>, a <strong>multifaceted navigation<\/strong> with structured attributes such as color, fabric, and pattern, and <strong>high-quality images<\/strong> that helped achieve a cleaner look.<\/p>\n<p>The <strong>performance also improved<\/strong>, the uncached initial page load time became 63% smaller. As a result, the conversion rate significantly increased, and the revenue sharply grew.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/06-interaction-and-the-results.jpg\" width=\"500\" height=\"448\" alt=\"Interaction and the Results\"><\/figure>\n<h3>How to Simplify Your Site Design<\/h3>\n<p>Your home page should only <strong>contain the most important things<\/strong> such as the logo, the headlines, and <abbr title=\"Call-to-action\">CTAs<\/abbr>. Make your services easily available with intuitive navigation using dropdown menus if necessary.<\/p>\n<p>According to the <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/baymard.com\/lists\/cart-abandonment-rate\">Baymard Institute\u2019s statistics<\/a> 68.63% of online customers abandon their cart due to various complications, so if you have an online store <strong>make checkout as simple as possible<\/strong> to reduce the drop off, and also use the <strong>guest checkout option<\/strong>.<\/p>\n<p class=\"note\"> <strong>Recommended Reading:<\/strong> <a href=\"https:\/\/www.hongkiat.com\/blog\/reduce-cart-abandonment-checkout-ux\/\">How to Reduce Cart Abandonment Rates on your e-Commerce Site<\/a><\/p>\n<p><strong>Don\u2019t place ads on your home page.<\/strong> Websites embedded with ads look very unprofessional, and generate high bounce rates. Consider simplifying the registration and login processes by <strong>using social logins<\/strong>.<\/p>\n<p>Make user feel better by making your forms smaller and simpler. <strong>Autofill forms<\/strong> based on past purchases and user history. Also ensure that error messages <strong>do not contain technical jargon<\/strong> as it deters many users.<\/p>\n<h2>3. Have a Single Focus<\/h2>\n<p>What is the use of being jack of all trades but master of none? The goal of your website must be <strong>clear and exclusive<\/strong>. It must serve a <strong>unique and single purpose<\/strong> in the user\u2019s life.<\/p>\n<p>Unrelated information on a single website makes it hard to trigger the interest of visitors. They <strong>get distracted<\/strong> from the original goal, hence your conversion rate suffers.<\/p>\n<h3>How to Keep Your Site Focused<\/h3>\n<p>You need to <strong>clearly establish the goal<\/strong> of your website. Don\u2019t give users other actionable options apart from the single goal. It creates confusion and hesitation, and negatively affects your conversion rates.<\/p>\n<p><strong>Use social media buttons carefully.<\/strong> Sometimes they are <strong>distracting<\/strong>. Perform A\/B testing to see if they increase <abbr title=\"Click-Through Rate\">CTR<\/abbr>, or the other way around.<\/p>\n<p>In case you have an e-Commerce store, display the availability of products with the help of <abbr title=\"Stock Keeping Unit\">SKUs<\/abbr> in order to <strong>take leverage of the urgency factor<\/strong>.<\/p>\n<p>Multiple <abbr title=\"Call-to-action\">CTAs<\/abbr> can <strong>create confusion<\/strong> such as in the image below. The ensuing hesitation can result in lower conversions, so it\u2019s better to <strong>use only a single CTA<\/strong>.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/07-single-cta.jpg\" width=\"700\" height=\"275\" alt=\"Single CTA\"><\/figure>\n<h2>4. Get Rid of Dullness and Redundancy<\/h2>\n<p>The <em>first<\/em> impression is commonly also the <em>last<\/em> impression. The competition is fierce, as interesting information keeps flowing from all over the web. A study has proven that due to the wide usage of the internet, humans now have an <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/time.com\/3858309\/attention-spans-goldfish\/\">attention span of 8 seconds<\/a>.<\/p>\n<p>Hence you need to grab users\u2019 attention <strong>in a very short period of time<\/strong>. If you fail to make an impact within the given time period, they will simply walk away from your product without a second thought.<\/p>\n<p>These days, a <strong>quirky headline<\/strong> is much more important than the content itself. To <strong>make a headline more appealing<\/strong> you can infuse it with the following features:<\/p>\n<ul>\n<li><strong>Surprise<\/strong> \u2013 The word BEWARE! does the trick effectively.<\/li>\n<li><strong>Question<\/strong> \u2013 <q><em>Why Does My Website Suck<\/em><\/q> \u2013 because you don\u2019t have this title!<\/li>\n<li><strong>Numbers<\/strong> \u2013 Organize your content into lists, and use a number in the title just like I did in this post.<\/li>\n<li><strong>Curiosity<\/strong> \u2013 Leave your readers hanging in midst of a statement, such as <q><em>I Used to be Afraid of Programming but Then I Started<\/em>\u2026<\/q>.<\/li>\n<li><strong>Negatives<\/strong> \u2013 <q>Understand How Electronic Waste is <em>Destroying<\/em> the Planet<\/q>.<\/li>\n<li><strong>Direct references<\/strong> \u2013 <q>HEY YOU! Have You Already Designed the Perfect Website?<\/q><\/li>\n<\/ul>\n<p>After an interesting title, give <strong>relevant and interesting subheadings<\/strong> like below:<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/08-relevant-and-interesting-subheadings.jpg\" width=\"575\" height=\"688\" alt=\"Relevant and Interesting Subheadings\"><\/figure>\n<h3>How to Make Users Interested in Your Content<\/h3>\n<p><strong>Use keywords<\/strong> in your titles, headings and subheadings. Keep keywords <strong>limited, simple and precise<\/strong>.<\/p>\n<p>Make sure your CTA copy is strong with interesting text and visual appeal. Your content must sound and look friendly, not pushy. Write <strong>directly to your audience<\/strong> by using the word \u201cyou\u201d.<\/p>\n<p>Consider adding <strong>videos<\/strong>, <strong>audios<\/strong>, and <strong>other media<\/strong> to your page to explain your product and service. They tend to have <strong>higher engagement rates<\/strong> than other content forms.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/09-interesting-and-user-friendly.jpg\" width=\"700\" height=\"255\" alt=\"Interesting and User Friendly Videos\"><figcaption>IMAGE: How Video Content Improves Different KPIs<\/figcaption><\/figure>\n<p>If you collect payment on your site, <strong>include the latest payment options<\/strong>, such as PayPal, AndroidPay, ApplePay. Ensure users can <strong>easily toggle among them<\/strong>.<\/p>\n<p>You lose a customer if their preferred payment option is not listed. On the diagram below, you can see the payment options companies already use and plan to introduce.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/10-different-payment-medium.jpg\" width=\"700\" height=\"414\" alt=\"Different Payment Mediums\"><figcaption>IMAGE: Let\u2019s Talk Payments<\/figcaption><\/figure>\n<h2>5. Gain Trust<\/h2>\n<p>Great design makes people <strong>trust you<\/strong>, while poor design creates mistrust and makes users bounce off. <strong>Trust is a big deal<\/strong>, whether we deal with offline or online customers. It extends way beyond the field of conversion rate optimization.<\/p>\n<p><strong>Users form opinions about your website<\/strong> in less than a second (50 ms). When you are dealing with an audience you haven\u2019t even interacted with, it will be your website that will drive the trust of your customers into your business.<\/p>\n<h3>How to Build Trust Online<\/h3>\n<p>As shallow as it sounds, people will trust you if you look good, so don\u2019t hesitate to <strong>show off<\/strong>. People <em>do<\/em> judge the book by their cover, and your business by your website design.<\/p>\n<p>It\u2019s also crucial to assure your users you\u2019re <strong>easily available<\/strong>. It doesn\u2019t mean to stay online 24\u00d77 or replying to every email. It\u2019s enough to make your address and phone number visible, and specify the time when your customers can call you.<\/p>\n<p>It\u2019s also a good idea to <strong>save the preferred settings<\/strong> of your customers, and <strong>make it default<\/strong> for them when they return to your site.<\/p>\n<p><strong>Testimonials<\/strong> using visuals, such as the logos of prestigious clients, also help build trust and credibility online. One of the best ways to build trust is to <strong>get help from the people who already trust you<\/strong>.<\/p>\n<p>A very simple way to put this principle in use is to <strong>ask for authentic user reviews<\/strong> that will hopefully boost your ratings.<\/p>\n<p>On the following infographic you can see the <strong>impact of reviews and testimonials<\/strong> on conversion rates.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/11-impact-of-reviews-and-testimonials.jpg\" width=\"300\" height=\"406\" alt=\"Impact of Reviews and Testimonials 1\"><\/figure>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/overcoming-cro-barriers\/12-impact-of-reviews-and-testimonials.jpg\" width=\"300\" height=\"426\" alt=\"Impact of Reviews and Testimonials 2\"><\/figure>\n<h2>Final Words<\/h2>\n<p>Conversion rate optimization is a <strong>complex field<\/strong>. You need to work hard to get the results you want. The online community constantly pursues exciting innovation you need to follow.<\/p>\n<p>Apart from using the above CRO tips, you also need to <strong>constantly innovate<\/strong> and <strong>come up with unique ideas<\/strong> in order to secure your online success on the long run.<\/p>","protected":false},"excerpt":{"rendered":"<p>The ultimate goal of website design is conversion. Conversion Rate Optimization or CRO is a common practice followed by successful marketers aiming to convert visitors into paying customers. Contrary to the common misconception that online marketing is costly and only high-profile entrepreneurs can afford it, CRO boosts conversion rates without implying unreasonable expenses. In this&hellip;<\/p>\n","protected":false},"author":150,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3411],"tags":[740],"topic":[4523],"class_list":["entry-content","is-maxi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.5) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>5 Online Marketing Tips for Conversion Rate Optimization - Hongkiat<\/title>\n<meta name=\"description\" content=\"The ultimate goal of website design is conversion. 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