{"id":19200,"date":"2014-01-29T18:34:41","date_gmt":"2014-01-29T10:34:41","guid":{"rendered":"https:\/\/www.hongkiat.com\/blog\/?p=19200"},"modified":"2023-04-06T19:13:47","modified_gmt":"2023-04-06T11:13:47","slug":"permanently-deleting-mobile-phone-data","status":"publish","type":"post","link":"https:\/\/www.hongkiat.com\/blog\/permanently-deleting-mobile-phone-data\/","title":{"rendered":"Why Data Removal Is Crucial Before You Sell Your Phone"},"content":{"rendered":"<p>When \u2018sell your phone\u2019 companies exploded onto the scene a few years ago it changed the way we <a target=\"_blank\" href=\"https:\/\/www.hongkiat.com\/blog\/recycling-old-gadgets\/\" rel=\"noopener\">dealt with our unwanted smartphones<\/a>. When the contract expires or when the device falls apart from <a target=\"_blank\" href=\"https:\/\/www.hongkiat.com\/blog\/smartphone-covers-that-takes-drops\/\" rel=\"noopener\">a bad fall<\/a>, you can recycle it at a company and reclaim a bit of extra cash at the same time. As we are contributing to the environment and making a little extra money, <strong>we often forget that we are in fact sending off a device<\/strong> that once held <strong>a considerable amount of personal information<\/strong> \u2013 to a complete stranger!<\/p>\n<p>As smartphone technology continues to advance, we are <strong>trusting our mobile devices with more and more with our personal data<\/strong>. From the type of media we consume, to passwords, contact and account details. Could we potentially be dropping our guard, too low, when giving our phones away?<\/p>\n<p>Concerns regarding the erase of sensitive files is certainly not a new fret, it was even <a target=\"_blank\" href=\"https:\/\/www.hongkiat.com\/blog\/how-to-delete-erase-sensitive-files-permanently\/\" rel=\"noopener\">tackled well<\/a> here before but thanks to technological developments, removing data from smartphones <strong>has become much trickier.<\/strong><\/p>\n<div class=\"ref-block ref-block--post\" id=\"ref-post-1\">\n\t\t\t\t\t<a href=\"https:\/\/www.hongkiat.com\/blog\/putting-smartphone-data-at-risk\/\" class=\"ref-block__link\" title=\"Read More: Are Smartphones Putting Your Data At Risk?\" rel=\"bookmark\"><span class=\"screen-reader-text\">Are Smartphones Putting Your Data At Risk?<\/span><\/a>\n<div class=\"ref-block__thumbnail img-thumb img-thumb--jumbo\" data-img='{ \"src\" : \"https:\/\/assets.hongkiat.com\/uploads\/thumbs\/250x160\/putting-smartphone-data-at-risk.jpg\" }'>\n\t\t\t\t\t\t\t<noscript>\n<style>.no-js #ref-block-post-17455 .ref-block__thumbnail { background-image: url(\"https:\/\/assets.hongkiat.com\/uploads\/thumbs\/250x160\/putting-smartphone-data-at-risk.jpg\"); }<\/style>\n<\/noscript>\n\t\t\t\t\t\t<\/div>\n<div class=\"ref-block__summary\">\n<h4 class=\"ref-title\">Are Smartphones Putting Your Data At Risk?<\/h4>\n<p class=\"ref-description\">\n\t\t\t\t\t\tLearn how to protect your smartphone data from hackers and cyber attacks. Don't put your personal information at...\t\t\t\t\t\t<span>Read more<\/span><\/p>\n<\/div>\n<\/div>\n<h2>Doing It Properly<\/h2>\n<p>If like most people, you use your smartphone for things like online banking, where you are required to insert codes\/pins that give you access to bank accounts and savings (something that was unheard of a few years ago). Even if you delete the Banking App and its history, <strong>the data could still be left on your phone<\/strong> without you realising.<\/p>\n<p>The deleted information can be recovered with software called Forensic Data Retrieval. For years the police have been <strong>using this to recover data for criminal investigations<\/strong>, primarily cases surrounding child abuse.<\/p>\n<h3>Retrieval Software<\/h3>\n<p>Now forensic software like <strong>Oxygen Forensics<\/strong> and <strong>Encase Forensic<\/strong> have been made available to the general public and at incredibly affordable prices. This means, even if you were to delete your smartphone\u2019s data or perform a factory reset, if the person that buys your phone has forensic software, they can recover it all back.<\/p>\n<p>This kind of software can retrieve:<\/p>\n<ul>\n<li>photos, videos, SMS history<\/li>\n<li>calendars, apps<\/li>\n<li>messengers<\/li>\n<li>phonebook details, call information<\/li>\n<li>Wi\/Fi history, web connections<\/li>\n<li>passwords<\/li>\n<li>GEO event positioning<\/li>\n<li>device logs<\/li>\n<li>deleted messages and more.<\/li>\n<\/ul>\n<h2>How Permanent Data Removal Should Be Done <\/h2>\n<p>At one point simply deleting your phone data, re-installing the software or performing a factory reset would have been an adequate option. Sadly and worryingly this is no longer the case.<\/p>\n<p>Phone recycling experts <strong>Bozowi<\/strong> explains that 99% of mobile devices <strong>store data in separate locations<\/strong> within a flash chip known as \"solid state memory\". Reinstalling the operating software or performing a factory reset will only <strong>affect the software and the paths that lead to the data, not the data itself<\/strong>.<\/p>\n<p>This means hackers that are using good forensic software will be able to <strong>distinguish new pathways to your data<\/strong>, whether the original ones are there or not.<\/p>\n<div class=\"ref-block ref-block--post\" id=\"ref-post-2\">\n\t\t\t\t\t<a href=\"https:\/\/www.hongkiat.com\/blog\/keeping-smartphone-safe\/\" class=\"ref-block__link\" title=\"Read More: How to Keep Your Smartphone Secure (6 Vital Tips)\" rel=\"bookmark\"><span class=\"screen-reader-text\">How to Keep Your Smartphone Secure (6 Vital Tips)<\/span><\/a>\n<div class=\"ref-block__thumbnail img-thumb img-thumb--jumbo\" data-img='{ \"src\" : \"https:\/\/assets.hongkiat.com\/uploads\/thumbs\/250x160\/keeping-smartphone-safe.jpg\" }'>\n\t\t\t\t\t\t\t<noscript>\n<style>.no-js #ref-block-post-17189 .ref-block__thumbnail { background-image: url(\"https:\/\/assets.hongkiat.com\/uploads\/thumbs\/250x160\/keeping-smartphone-safe.jpg\"); }<\/style>\n<\/noscript>\n\t\t\t\t\t\t<\/div>\n<div class=\"ref-block__summary\">\n<h4 class=\"ref-title\">How to Keep Your Smartphone Secure (6 Vital Tips)<\/h4>\n<p class=\"ref-description\">\n\t\t\t\t\t\tCertain precautions to help you secure your smartphone and its data.\t\t\t\t\t\t<span>Read more<\/span><\/p>\n<\/div>\n<\/div>\n<h3>Guarding By Removing<\/h3>\n<p>The only known way of preventing forensic software from retrieving data off your smartphone is with <strong>permanent data removal<\/strong> tools. Using tools like these can be quite time-consuming compared to a factory reset, but this is because it actually <strong>wipes the whole of the data, not just the paths<\/strong> that lead to it.<\/p>\n<p>Unfortunately only few phone recycling companies offer permanent data removal services, but it is worth choosing the ones that do, even if it is just to permanently remove the data (you could always <strong>recycle the phone somewhere else<\/strong> afterwards).<\/p>\n<p>At the moment the only company that offer this fully as a separate service are a UK-based Recycling company called <a rel=\"nofollow noopener\" target=\"_blank\" href=\"https:\/\/www.crunchbase.com\/organization\/bozowi\">Bozowi<\/a>, but I\u2019m sure more recyclers will offer it as smartphone data protection awareness increases (just keep your eyes open for it).<\/p>\n<h2>How To Check If It Has Been Done Properly <\/h2>\n<p>As of August 25th, 2013 The EU declared that smartphone users should be held responsible for the protection of their phone data, not phone recyclers (this will hopefully change soon though, I\u2019m sure). So until the EU changes their policy, it seems the few \"sell my phone\" companies that do offer permanent data removal will charge you for it.<\/p>\n<p>If you\u2019re going to pay for it, you need to make sure you are actually going to get it. First thing to do is make sure the company give you a <strong>serial number <\/strong>and<strong> a tracking ID<\/strong> (it should be stated on their website). This means you are <strong>able to monitor the process as the procedure happens<\/strong>.<\/p>\n<p>Also make sure you receive a \"certificate of destruction\" which confirms the process has been completed, this also puts the responsibility on the company to make sure they live up to their promise.<\/p>\n<p>There is no reason why any company that offers this service should refuse you either of these.<\/p>\n<p>Another area to be aware of is \"Data Delete Tools\", <strong>do not confuse this with a real permanent data removal<\/strong>. Smartphone recyclers often use this term to <strong>mask a glorified factory reset<\/strong>.\"Permanent\" is the <em>key<\/em> word here and if it\u2019s not <em>mentioned<\/em>, it usually means it\u2019s not <em>offered<\/em>.<\/p>\n<h2>To Conclude<\/h2>\n<p>To avoid giving you an anxiety attack over this, I should stress that it is still safe to sell or recycle your smartphone without fearing that your personal content will end up in the hands of a hacker. You must, however, be careful and patient enough to <strong>put it through a permanent data removal service<\/strong> beforehand.<\/p>\n<p>It may be more time-consuming than a simple factory reset and even cost a little extra too, but for the sake of your security and general peace of mind, it is worth it.<\/p>","protected":false},"excerpt":{"rendered":"<p>When \u2018sell your phone\u2019 companies exploded onto the scene a few years ago it changed the way we dealt with our unwanted smartphones. When the contract expires or when the device falls apart from a bad fall, you can recycle it at a company and reclaim a bit of extra cash at the same time.&hellip;<\/p>\n","protected":false},"author":392,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3399],"tags":[4601,4602,2095],"topic":[4521],"class_list":["entry-content","is-maxi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>Why Data Removal Is Crucial Before You Sell Your Phone - Hongkiat<\/title>\n<meta name=\"description\" content=\"When &#039;sell your phone&#039; companies exploded onto the scene a few years ago it changed the way we dealt with our unwanted smartphones. 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