![\"Zendesk](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/zendesk.png?2\")
<\/td>\nStarts at $19\/agent\/mth.<\/small><\/p>\n
Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $99\/user\/mth.<\/small><\/p>\n Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Visit site for pricing.<\/small><\/p>\n Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $19\/user\/mth.<\/small><\/p>\n Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $15\/user\/mth.<\/small><\/p>\n Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Visit site for pricing.<\/small><\/p>\n Check price <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $15\/agent\/mth. Has free plan.<\/small><\/p>\n Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $14\/user\/mth.<\/small><\/p>\n Try it <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $10\/user\/mth.<\/small><\/p>\n Try it <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $25\/user\/mth.<\/small><\/p>\n Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Free.<\/small><\/p>\n Download <\/span><\/a><\/p><\/td>\n<\/tr>\n Starts at $29\/agent\/mth. Has free plan.<\/small><\/p>\n Try for free <\/span><\/a><\/p><\/td>\n<\/tr>\n Free. Cloud-hosted starts at $12\/agent\/mth.<\/small><\/p>\n Download <\/span><\/a><\/p><\/td>\n<\/tr>\n<\/tbody>\n<\/table>\n The first in our list is Zendesk. It is a great tool created to cater to the requirements of customers, service agents, and managers. It has a user-friendly interface that lets customers raise their concerns or issues through different platforms such as websites, emails, phone calls, and even Facebook. Service agents can view customer details and participate in group discussions, while managers have access to important data and reports for analysis.<\/p>\n Additionally, Zendesk can be used on Android and iOS devices.<\/p>\n Zendesk starts at $19\/month<\/strong>. Try a demo.<\/a><\/p>\n <\/i> Check out Zendesk <\/span><\/a><\/p>\n Atera Helpdesk is an all-in-one IT platform that combines remote monitoring and management with professional service automation. This powerful tool simplifies IT operations by integrating various functions into a single, easy-to-use interface. IT professionals can efficiently manage support tickets, monitor client networks, and conduct remote troubleshooting.<\/p>\n Featuring real-time analytics and automated workflows, Atera optimizes efficiency and reduces response times. Its comprehensive set of tools supports everything from patch management to security monitoring, ensuring IT systems operate smoothly and securely. Atera\u2019s predictive analytics enhance proactive maintenance and facilitate informed decision-making, improving customer satisfaction.<\/p>\n Ideal for small to medium-sized IT businesses, Atera Helpdesk offers a cost-effective, flat-rate pricing model that allows for unlimited scalability, helping IT teams reduce manual tasks and focus on more strategic initiatives.<\/p>\n Atera offers a free 30-day trial with no credit card required.<\/p>\n Its Pro paid plan starts at $99\/month. Other paid plans include the Growth plan, starting at $129\/month, and the Power plan at $169\/month.<\/p>\n <\/i> Check out Atera <\/span><\/a><\/p>\n Formerly NinjaRMM, NinjaOne\u2019s ticketing system enhances IT support efficiency with its feature-rich platform. Its standout customizable ticketing system allows detailed device information display and quick actions like remote access from the ticket, centralizing control and streamlining IT problem management.<\/p>\n NinjaOne also optimizes IT team workflows by auto-filling ticket details, minimizing errors and saving time. Intelligent ticket routing directs issues to the most qualified technicians, ensuring effective problem resolution. Additionally, features like messaging and activity feeds foster team collaboration, aiding in efficient problem-solving.<\/p>\n NinjaOne does not publicly display their pricing options on their website. However, they offer a 14-day free trial for those interested in trying out their services. For detailed pricing information, potential customers can request a quote directly from their pricing page.<\/p>\n <\/i> Check out NinjaOne <\/span><\/a><\/p>\n Front is a customer communication platform that consolidates email, social media, SMS, and voice channels into a single inbox, simplifying management and response processes.<\/p>\n It offers features such as automated message routing, shared drafts for team collaboration, and integrations with third-party tools to enhance the context of customer interactions. Workflow automation reduces manual tasks, allowing teams to focus on more important interactions, while analytics tools provide insights into team performance and customer engagement. Other features include snooze, rules, templates, collision detection, and customer history.<\/p>\n Ideal for industries like technology, financial services, and logistics, Front combines automation with a personal touch to improve customer satisfaction and team efficiency. By streamlining communication and providing valuable tools for managing interactions, Front helps teams deliver a better, more personalized customer experience.<\/p>\n Front offers four main pricing plans:<\/p>\n Each plan is billed annually and offers additional add-ons like AI Answers and premium channel integrations. Front also offers a 7-day trial.<\/p>\n <\/i> Check out Front <\/span><\/a><\/p>\n Hiver stands as a unique support ticket or helpdesk solution that is based on Gmail, specifically designed for businesses looking to optimize their customer support operations within their existing email environment.<\/p>\n It enables effective team collaboration and communication across multiple channels, including email, live chat, and voice communication, all integrated within the Gmail interface. This integration creates a unified inbox experience, which simplifies the handling of multi-channel support and boosts team productivity.<\/p>\n Hiver starts at $15\/user\/month<\/p>\n <\/i> Check out Hiver <\/span><\/a><\/p>\n SysAid is a flexible customer support software designed to help customer service and IT teams handle customer problems effectively. Rather than manually creating and sorting tickets, this tool automatically categorizes, directs, and prioritizes tickets to the appropriate teams.<\/p>\n Additionally, it provides features that allow your support staff to solve numerous customer issues via a self-service portal. They can also remotely connect to user computers and oversee IT resources through the service desk.<\/p>\n\n ![\"Atera](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/atera.png\")
<\/td>\nAtera<\/strong>: All-in-one IT management with flat-rate pricing See details \u2193<\/a>\n \n ![\"NinJaOne](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/ninjaone.png\")
<\/td>\nNinjaOne<\/strong>: Boosts IT efficiency with rich features. See details \u2193<\/a>\n \n ![\"Front](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/front.png\")
<\/td>\nFront<\/strong>: Centralizes multiple communication channels into one collaborative inbox. See details \u2193<\/a>\n \n ![\"Hiver](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/hiver.png\")
<\/td>\nHiver<\/strong>: Integrates with Gmail. See details \u2193<\/a>\n \n ![\"Sysaid](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/sysaid.png\")
<\/td>\nSysAid Helpdesk<\/strong>: Easy to set up. See details \u2193<\/a>\n \n ![\"Freshdesk](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/freshdesk.png\")
<\/td>\nFreshdesk<\/strong>: Free for up to 10 agents. See details \u2193<\/a>\n \n ![\"Zoho](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/zoho-desk.png\")
<\/td>\nZoho Desk<\/strong>: Great choice for current Zoho users. See details \u2193<\/a>\n \n ![\"ManageEngine](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/manageengine.png\")
<\/td>\nManageEngine ServiceDesk Plus<\/strong>: Easy-to-use interface. See details \u2193<\/a>\n \n ![\"Salesforce](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/salesforce.png\")
<\/td>\nSalesforce Service Cloud<\/strong>: With the most comprehensive features. See details \u2193<\/a>\n \n ![\"Hesk](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/hesk.png\")
<\/td>\nHesk<\/strong>: Free and self-hosted content management system. See details \u2193<\/a>\n \n ![\"Tidio](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/tidio.png\")
<\/td>\nTidio Ticketing System<\/strong>: Easy to set up, requiring no coding knowledge. See details \u2193<\/a>\n \n ![\"osTicket](\"https:\/\/assets.hongkiat.com\/uploads\/logo\/png\/osticket.png\")
<\/td>\nosTicket<\/strong>: Free, open-source, and community-supported. See details \u2193<\/a>\n
\nZendesk<\/a><\/h2>\n
![\"Zendesk\"](\"https:\/\/assets.hongkiat.com\/uploads\/top-support-ticket-systems\/Zendesk.jpg\")
<\/a><\/figure>\nZendesk\u2019s price:<\/h3>\n
What we like:<\/h3>\n
\n
What we don\u2019t like:<\/h3>\n
\n
\nAtera Helpdesk<\/a><\/h2>\n
![\"Atera](\"https:\/\/assets.hongkiat.com\/uploads\/top-support-ticket-systems\/atera-helpdesk.jpg\")
<\/a><\/figure>\nAtera\u2019s price:<\/h3>\n
What we like:<\/h3>\n
\n
What we don\u2019t like:<\/h3>\n
\n
\nNinjaOne<\/a><\/h2>\n
![\"NinjaOne\"](\"https:\/\/assets.hongkiat.com\/uploads\/top-support-ticket-systems\/NinjaOne.jpg\")
<\/a><\/figure>\nNinjaOne\u2019s price: <\/h3>\n
What we like:<\/h3>\n
\n
What we don\u2019t like:<\/h3>\n
\n
\nFront<\/a><\/h2>\n
![\"Front](\"https:\/\/assets.hongkiat.com\/uploads\/top-support-ticket-systems\/Hiver.jpg\")
<\/a><\/figure>\nFront\u2019s price:<\/h3>\n
\n
What we like:<\/h3>\n
\n
What we don\u2019t like:<\/h3>\n
\n
\nHiver<\/a><\/h2>\n
<\/a><\/figure>\nHiver\u2019s price:<\/h3>\n
What we like:<\/h3>\n
\n
What we don\u2019t like:<\/h3>\n
\n
\nSysAid Helpdesk Software<\/a><\/h2>\n
![\"SysAid](\"https:\/\/assets.hongkiat.com\/uploads\/top-support-ticket-systems\/SysAid-Helpdesk-Software.jpg\")
<\/a><\/figure>\n