{"id":14820,"date":"2022-08-11T18:01:37","date_gmt":"2022-08-11T10:01:37","guid":{"rendered":"https:\/\/www.hongkiat.com\/blog\/?p=14820"},"modified":"2023-03-31T17:05:27","modified_gmt":"2023-03-31T09:05:27","slug":"things-clients-hate","status":"publish","type":"post","link":"https:\/\/www.hongkiat.com\/blog\/things-clients-hate\/","title":{"rendered":"10 Things Your Clients Hate Hearing"},"content":{"rendered":"<p>With a quick search on Google, you will discover that the Internet is filled with the rage of freelancers against \u2018<a href=\"https:\/\/www.hongkiat.com\/blog\/clients-from-hell\/\">evil clients<\/a>\u2018. But hey! Everyone makes mistakes, and that includes freelancers. And there are also things that clients don\u2019t like getting from freelancers in place of top-notch work.<\/p>\n<p>So today\u2019s post is all about what clients don\u2019t appreciate hearing from their freelancers. We\u2019re hoping that this can help them figure out why some freelancers say these things to them and figure out ways to improve communication between the two roles.<\/p>\n<div class=\"ref-block ref-block--post\" id=\"ref-post-1\">\n\t\t\t\t\t<a href=\"https:\/\/www.hongkiat.com\/blog\/accounting-invoicing-services-for-freelance-designers\/\" class=\"ref-block__link\" title=\"Read More: Best Invoicing & Accounting Tools For Freelancers\" rel=\"bookmark\"><span class=\"screen-reader-text\">Best Invoicing & Accounting Tools For Freelancers<\/span><\/a>\n<div class=\"ref-block__thumbnail img-thumb img-thumb--jumbo\" data-img='{ \"src\" : \"https:\/\/assets.hongkiat.com\/uploads\/thumbs\/250x160\/accounting-invoicing-services-for-freelance-designers.jpg\" }'>\n\t\t\t\t\t\t\t<noscript>\n<style>.no-js #ref-block-post-9460 .ref-block__thumbnail { background-image: url(\"https:\/\/assets.hongkiat.com\/uploads\/thumbs\/250x160\/accounting-invoicing-services-for-freelance-designers.jpg\"); }<\/style>\n<\/noscript>\n\t\t\t\t\t\t<\/div>\n<div class=\"ref-block__summary\">\n<h4 class=\"ref-title\">Best Invoicing & Accounting Tools For Freelancers<\/h4>\n<p class=\"ref-description\">\n\t\t\t\t\t\tCompilation of free invoicing tools and services to handle your billing systems and invoices. Some of them are...\t\t\t\t\t\t<span>Read more<\/span><\/p>\n<\/div>\n<\/div>\n<h2>1. \"Sorry for the late reply.\"<\/h2>\n<p>Clients don\u2019t like freelancers who disappear without a trace and only turn up to deliver on the deadline and collect payment. If there has never been any communication exchange between the two parties, I doubt that the client will be satisfied with the work, despite the requirements given early in the project.<\/p>\n<p>Consistent communication is necessary to ensure that the project is going smoothly, and if somewhere along the line someone misunderstands a term or criteria, there is still time to correct the mistakes before the deadline.<\/p>\n<p>Hence, the freelancer should <strong>follow up with the client consistently<\/strong> every 2-3 days. Also <strong>be sure to ask for the client\u2019s reviews<\/strong> in every follow-up reply.<\/p>\n<p>On the client\u2019s side, <strong>take the initiative<\/strong> to call the freelancer up consistently and ask for the current project status. The follow-up call or email could be short and polite, such as \u201c<em>Hello, how\u2019s the work progress so far?<\/em>\u201d Tell the freelancer that you appreciate the reply.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/things-clients-hate\/late-reply-email.jpg\" alt=\"late reply email\" width=\"800\" height=\"468\"><\/figure>\n<p>The alternative way could be to ask for the freelancer\u2019s instant messenger address, so you could contact him if you have anything urgent to say, but please, don\u2019t be an annoying orange! Give the freelancer some space to do his job.<\/p>\n<h2>2. \"I will submit it to you later.\"<\/h2>\n<p>Like <a href=\"https:\/\/www.hongkiat.com\/blog\/clients-from-hell\/\">clients from hell<\/a> who always try to delay payments, there are also freelancers from the abyss who always miss the deadline. Worse, they don\u2019t even explain to you their reasons, they just tell you that they will submit the project later. And in some cases, based on my experience, I don\u2019t hear from them anymore, even after sending them reminder emails.<\/p>\n<p>As the client, you should <strong>set a deadline for the freelancers <\/strong>and let them know that you are in a situation when on-time project completion really matters. You can even <strong>set mini deadlines<\/strong> for project milestones, although these are just to get them on track to make it by the major deadline.<\/p>\n<p>In cases where the freelancers can do really well but are bad with <a href=\"https:\/\/www.hongkiat.com\/blog\/invoicing-and-time-management-apps\/\">time management<\/a>, they will come asking for deadline extensions, <strong>don\u2019t be too kind to extend the deadline<\/strong> especially when you are not in a place to allow for extensions.<\/p>\n<p>Sometimes freelancers ask if you are really tight with the deadline without specific reasons because they are trying to see if they can bring in more work into the pipeline, even if the payout could be considered fair.<\/p>\n<h2>3. \"I will have to charge this and that.\"<\/h2>\n<p>Woe be the client who meets freelancers who charge, heftily, for every little change, and this is not even a rare occurrence in the physical business world. You ask them for a quotation on the project, and they list up their services and terms, making you think it\u2019s good and that the deal is done. Well, that\u2019s only the start of your nightmare.<\/p>\n<p>Since most clients do not actually possess knowledge in coding or design, they can be easily cheated out of their money. Some freelancers charge 100 to 200 bucks for changing HTML <code>strong<\/code> tags to <code>em<\/code> tags \u2014 that speaks for switching fonts from <strong>bold<\/strong> to <em>italic<\/em>.<\/p>\n<p><em>Want to change the background color from dark red to light red?<\/em> 50 bucks.<\/p>\n<p><em>Remove the Lorem Ipsum?<\/em> 30 bucks.<\/p>\n<p>Holy macaroni! There are even freelancers who ask for a reputation fee. Being a freelancer myself at the time, I went around to consult with other seasoned freelancers and found that there are people who don\u2019t charge for every little thing.<\/p>\n<p>I suggest that you do the same before you make a deal with these charge-friendly freelancers.<\/p>\n<p>At the start of every project, get an idea of how they charge for minor changes, no charge, revision charges, or hourly billing. Don\u2019t close the door on being able to make last-minute changes that could make or break the project, but make it worth your freelancer\u2019s time nonetheless.<\/p>\n<h2>4. \"I\u2019ve given you a discount.\"<\/h2>\n<p><em>\u201cIt\u2019s 10,000 bucks, but we will give you a discount!<\/em>\u201c<\/p>\n<p>That\u2019s overcharging to the max, and some freelancers do that and then try to act like they are being generous by giving you a discount (of a measly figure) off the final sum.<\/p>\n<p>Well, if you think about it, by giving you the discount, they are subconsciously acknowledging that their services are pricey to begin with!<\/p>\n<p>Clients usually ask for the price rate and payment schemes at the beginning at the project, but this should not be restricted to just the main project itself. They should go into the details for additional services rendered after the completion of the full project or revision rates should the clients change their minds after reaching certain milestones.<\/p>\n<p>This way, the clients can still change their minds, and the freelancers won\u2019t get shortchanged.<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/things-clients-hate\/offering-discount-to-client.jpg\" alt=\"offering discount to client\" width=\"800\" height=\"522\"><\/figure>\n<p>Of course, none of this would matter if, once you have agreed to the terms and pricing, you<strong> <a href=\"https:\/\/www.hongkiat.com\/blog\/freelance-contract-clauses\/\">draw up a contract<\/a><\/strong>.<\/p>\n<p>Many clients fear the contract because it makes them feel like they are bound to certain responsibility, but the contract <strong>ensures that both sides will not be taken advantage of <\/strong>halfway or at the end of the project and that they are obligated by the written word to fulfill their end of the bargain.<\/p>\n<h2>5. \"Trust me, I know more than you do.\"<\/h2>\n<p>Another entry in the you-don\u2019t- want-to-say-this list, Trust me, I know more than you do, is a thing freelancers think but should never say to their clients, if not to keep the job, at least to keep a good impression in the client\u2019s mind.<\/p>\n<p>But the problem here is this, the freelancer may know more than the client does, but he may not give the client what the client wants. Now, this is a problem both for the client for obvious reasons and for the freelancers for less-than-obvious reasons.<\/p>\n<p>Clients are not going to pay for designs that they don\u2019t like regardless of how much you know or how much they know, but in the long run, if you become known as the freelancer who doesn\u2019t give clients what they want, no one is going to come around asking for your opinions or your services.<\/p>\n<p>Even though the design might be really great, the freelancer has to follow and fulfill his or her client\u2019s needs.<\/p>\n<p>As the client, it doesn\u2019t hurt to get a third person\u2019s view on the matter, just to see if the designer really knows his stuff on what appeals to your target audience. If it doesn\u2019t matter either way, and you prefer your choices, then reject his work politely and ask him to make the changes required.<\/p>\n<p>Sometimes just letting him know that there is a reason why the background has to be a certain color would suffice; other times, just tell him it\u2019s what you want, and he will do it for you.<\/p>\n<h2>6. \"I\u2019ve changed this to make it better.\"<\/h2>\n<p>There will be times when you think you have the perfect thing crafted, and when it comes to the handover, you realize that the freelancer has made changes to the final result without letting you know!<\/p>\n<p>\"<em>I\u2019ve changed this to make it better<\/em>\" \u2013 but everything <em>was<\/em> already perfect, you want to say. \"<em>I know, but this is better,<\/em>\" and then somebody gets a black eye.<\/p>\n<p>I\u2019m kidding.<\/p>\n<p>Clients love freelancers with enthusiasm, but that\u2019s not the same as the freelancer who changes things without getting the green light first.<\/p>\n<p>It\u2019s true that the freelancer is not hired to work like a machine that just assembles everything the client wants, but it\u2019s also essential for the client to <strong>set core ideas or elements that should not be altered<\/strong> through the design process.<\/p>\n<p><strong>Tell your freelancer what shouldn\u2019t be changed without notice<\/strong> from the beginning.<\/p>\n<p><strong>Be specific<\/strong>, for example, if the logo cannot be in any other color than red (on a light background) or white (on a dark background), say it so.<\/p>\n<p>If he still goes ahead with his sleight of hand, take a step back and look at the possibilities of the redesign, does it work better or worse?<\/p>\n<p>Oftentimes, I ended up feeling the designer\u2019s version had its own potential and appeal, and I was glad that he made the changes.<\/p>\n<h2>7. \"I think your idea sucks.\"<\/h2>\n<p>It\u2019s really a humiliating experience to have designers say that your idea sucks.<\/p>\n<p>I kinda like the idea, though, if you don\u2019t mind me saying, since in most situations, clients do not clearly understand how design works, how color theory works, how user experience affects the product, etc., and for the sake of the project, that\u2019s when the freelancers kick in and inform the clients that the ideas they are sitting on will not work.<\/p>\n<p>There are many ways to tell them, though, fellow freelancers, and this is not one of them unless you want to start a fight with your paymaster. And as for the clients, sometimes it is good to take a step back and let the professionals do their job.<\/p>\n<p>That\u2019s why you hired them in the first place, right?<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/things-clients-hate\/thumbs-down-client-work.jpg\" alt=\"thumbs down client work\" width=\"800\" height=\"653\"><\/figure>\n<p>The last thing you want is for a designer to not be honest with you because they have an eye for design since that\u2019s the way they earn their livelihood and unless you think you can do better, let them figure out what is best for the final results.<\/p>\n<p>But don\u2019t let them walk all over you if you prefer blue over green. Discuss and communicate with them until you both work out the best solution for both sides.<\/p>\n<h2>8. \"No problem, I can do it.\"<\/h2>\n<p>I feel guilty while I am writing this point because I\u2019m the freelancer who told my client this! The drawback was I had no idea how to do it at the time of negotiations, and I\u2019m sharing this because I don\u2019t want you to be the one who gets burned.<\/p>\n<p>Sure, you might get lucky and \u2018get\u2019 how the theme or layout or coding works within the deadline, but you don\u2019t really want to risk it when it is obvious that clients can get pretty fickle-minded these days.<\/p>\n<p>To prevent this, always confirm that the freelancer can do this with a sample of a previous similar work that has already been done before. That way, even if you are not sure if he can deliver your goods, you know he has the foundation to build it already.<\/p>\n<p>Half of the problem has already been solved. As for freelancers, this is a reminder for you to always know what the hottest thing clients want in the market right now is and to always keep a lookout for new trends, new tools, new designs, and new needs!<\/p>\n<h2>9. \"This is my work style.\"<\/h2>\n<p>Once in a while, you will bump into a freelancer who works differently from other freelancers. It\u2019s understandable that freelancers have their own approach when it comes to developing or designing a product. But sometimes, some procedures are necessary to ensure a smooth workflow and to minimize problems and mistakes later on during the project.<\/p>\n<p>It is ok for freelancers to not follow a client\u2019s procedure, e.g., I prefer to color in the design rather than show you the sketches alone \u2014 because apparently, colors make all the difference even when sketches don\u2019t follow the original idea, but if his idiosyncrasies start delaying the processes, making him ask you for deadline extensions or he starts charging you for overtime, then you have reason to ask him to revert to your process.<\/p>\n<p>\"<em>Let\u2019s finalize the sketch, so you don\u2019t have to waste your time coloring in a design you\u2019re not sure I will be able to accept yet. This will save both our time, and you don\u2019t have to do double, triple, or quadruple work.<\/em>\"<\/p>\n<p>Sounds fair enough, and he should take it if he knows what\u2019s good for him.<\/p>\n<p>In times like this, unless your company has a certain procedure to adhere to, you should let the person with more experience decide on the workflow, be it the client or the seasoned freelancer.<\/p>\n<p>Nobody likes delays, so deal with the work process early on in the negotiation stages and don\u2019t just take \"<em>this is my work style<\/em>\" as the final answer.<\/p>\n<h2>10. \"Ya will c it then thanx.\"<\/h2>\n<p>\"<em>realli? tats kool. kthxbai<\/em>.\"<\/p>\n<p>No, that\u2019s not cool. Never go text and speak with your clients. If you want your clients to take you seriously, then act professionally. It\u2019s the same as when there is a dress code in the company to follow, wearing Hawaiian boxers and flip-flops to the office is simply unprofessional.<\/p>\n<p>The same applies to the <a href=\"https:\/\/www.hongkiat.com\/blog\/work-better-with-freelance-clients\/\">communication you have between you and your clients<\/a>.<\/p>\n<p>Sure, you can do that from home but let it be within your comfort zone, not your client\u2019s. Even when the clients start to relax and start writing casually to you, asking about your favorite sports team or your opinion on what\u2019s hot in the social media industry right now, always keep the communication formal and in complete sentences.<\/p>\n<p>You can let him know that you appreciate the relationship in many ways but say it in the right words (and spelling).<\/p>\n<figure><img loading=\"lazy\" decoding=\"async\" src=\"https:\/\/assets.hongkiat.com\/uploads\/things-clients-hate\/professional-text-messages.jpg\" alt=\"professional text messages\" width=\"800\" height=\"1112\"><\/figure>\n<p>And for clients, here\u2019s a reminder: if you become too close to your freelancers, it\u2019s hard to tell them off if they fail to deliver the project according to your needs or on time.<\/p>\n<p>If you want them to respect you then you should also be professional with them in all forms of communication where possible.<\/p>\n<h2>Reflection<\/h2>\n<p>In summary, this article is really about the communication process between freelancers and their clients, and even if you don\u2019t think they apply to you now, they may apply to you eventually somewhere down the line. It takes a lot of patience and the right attitude on both sides to ensure optimum results, which is what they both want in the first place.<\/p>\n<p>So take some time to reflect on the type of communication you adopt in your work and see if it is making the process better or worse. Have other things you think clients don\u2019t like hearing from freelancers? Sound your opinions below and have fun freelancing (and dealing with freelancers).<\/p>","protected":false},"excerpt":{"rendered":"<p>With a quick search on Google, you will discover that the Internet is filled with the rage of freelancers against \u2018evil clients\u2018. But hey! Everyone makes mistakes, and that includes freelancers. And there are also things that clients don\u2019t like getting from freelancers in place of top-notch work. So today\u2019s post is all about what&hellip;<\/p>\n","protected":false},"author":9,"featured_media":0,"comment_status":"open","ping_status":"open","sticky":false,"template":"","format":"standard","meta":{"_jetpack_memberships_contains_paid_content":false,"footnotes":""},"categories":[3410],"tags":[559,2099],"topic":[4523],"class_list":["entry-content","is-maxi"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO Premium plugin v22.8 (Yoast SEO v27.6) - https:\/\/yoast.com\/product\/yoast-seo-premium-wordpress\/ -->\n<title>10 Things Your Clients Hate Hearing - Hongkiat<\/title>\n<meta name=\"description\" content=\"With a quick search on Google, you will discover that the Internet is filled with the rage of freelancers against &#039;evil clients&#039;. But hey! Everyone makes\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link rel=\"canonical\" href=\"https:\/\/www.hongkiat.com\/blog\/things-clients-hate\/\" \/>\n<meta property=\"og:locale\" content=\"en_US\" \/>\n<meta property=\"og:type\" content=\"article\" \/>\n<meta property=\"og:title\" content=\"10 Things Your Clients Hate Hearing\" \/>\n<meta property=\"og:description\" content=\"With a quick search on Google, you will discover that the Internet is filled with the rage of freelancers against &#039;evil clients&#039;. But hey! Everyone makes\" \/>\n<meta property=\"og:url\" content=\"https:\/\/www.hongkiat.com\/blog\/things-clients-hate\/\" \/>\n<meta property=\"og:site_name\" content=\"Hongkiat\" \/>\n<meta property=\"article:publisher\" content=\"https:\/\/www.facebook.com\/hongkiatcom\" \/>\n<meta property=\"article:published_time\" content=\"2022-08-11T10:01:37+00:00\" \/>\n<meta property=\"article:modified_time\" content=\"2023-03-31T09:05:27+00:00\" \/>\n<meta property=\"og:image\" content=\"https:\/\/assets.hongkiat.com\/uploads\/things-clients-hate\/late-reply-email.jpg\" \/>\n<meta name=\"author\" content=\"Hongkiat.com\" \/>\n<meta name=\"twitter:card\" content=\"summary_large_image\" \/>\n<meta name=\"twitter:creator\" content=\"@hongkiat\" \/>\n<meta name=\"twitter:site\" content=\"@hongkiat\" \/>\n<meta name=\"twitter:label1\" content=\"Written by\" \/>\n\t<meta name=\"twitter:data1\" content=\"Hongkiat.com\" \/>\n\t<meta name=\"twitter:label2\" content=\"Est. reading time\" \/>\n\t<meta name=\"twitter:data2\" content=\"12 minutes\" \/>\n<script type=\"application\/ld+json\" class=\"yoast-schema-graph\">{\"@context\":\"https:\\\/\\\/schema.org\",\"@graph\":[{\"@type\":\"Article\",\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/#article\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/\"},\"author\":{\"name\":\"Hongkiat.com\",\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/#\\\/schema\\\/person\\\/7cc686597d92f9086729e4bcc1577ba3\"},\"headline\":\"10 Things Your Clients Hate Hearing\",\"datePublished\":\"2022-08-11T10:01:37+00:00\",\"dateModified\":\"2023-03-31T09:05:27+00:00\",\"mainEntityOfPage\":{\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/\"},\"wordCount\":2544,\"commentCount\":26,\"publisher\":{\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/#organization\"},\"image\":{\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/assets.hongkiat.com\\\/uploads\\\/things-clients-hate\\\/late-reply-email.jpg\",\"keywords\":[\"Business Clients\",\"Guide to Freelancing\"],\"articleSection\":[\"Freelance\"],\"inLanguage\":\"en-US\",\"potentialAction\":[{\"@type\":\"CommentAction\",\"name\":\"Comment\",\"target\":[\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/#respond\"]}]},{\"@type\":\"WebPage\",\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/\",\"url\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/\",\"name\":\"10 Things Your Clients Hate Hearing - Hongkiat\",\"isPartOf\":{\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/#website\"},\"primaryImageOfPage\":{\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/#primaryimage\"},\"image\":{\"@id\":\"https:\\\/\\\/www.hongkiat.com\\\/blog\\\/things-clients-hate\\\/#primaryimage\"},\"thumbnailUrl\":\"https:\\\/\\\/assets.hongkiat.com\\\/uploads\\\/things-clients-hate\\\/late-reply-email.jpg\",\"datePublished\":\"2022-08-11T10:01:37+00:00\",\"dateModified\":\"2023-03-31T09:05:27+00:00\",\"description\":\"With a quick search on Google, you will discover that the Internet is filled with the rage of freelancers against 'evil clients'. 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